Welcome Afloat is a highly practical customer service training course, using varied active training styles to give participants the skills and knowledge they can immediately use in the workplace.
The Welcome Afloat one-day training course gives participants today's core customer service skills - reflecting the latest techniques and best practice. It is a highly flexible course and can be tailored to include content and knowledge specific to destinations and businesses.
Following on from almost five successful years of delivering the ‘Welcome Afloat’ programme face to face, British Marine, together with Welcome to Excellence, have decided to offer an online version as well.
OBJECTIVES OF WELCOME AFLOAT
IS IT RIGHT FOR ME?
If you work in the Leisure Marine Tourism Sector in a customer facing role, this course is for you.
WHAT WILL I LEARN?
WHAT WILL IT COVER?
Delegates are able to attain a City and Guilds Level 2 Award in the Principles of Customer Service by completing a multiple-choice assessment at the end of the course and payment of a registration/certification fee of £20 per person.
For more information
Contact: Kitty Judd -+44 (0) 7923 250 650 / email@example.com
"I attended the Welcome Afloat course with one of my colleagues and we both came away with invaluable knowledge. Our trainer Amy was very knowledgeable and very professional on how she delivered the course.
I’ve been doing the same job for over 20 years and there is always something new to learn. The cost is reasonable and for an extra £20 we both came away with a City & Guilds qualification and, more importantly, a certificate for the office wall."
Paul Clark, Kris Cruisers