Welcome Afloat- Location TBC

Welcome Afloat is a highly practical customer service training course, using varied active training styles to give participants the skills and knowledge they can immediately use in the workplace.

The Welcome Afloat one-day training course gives participants today's core customer service skills - reflecting the latest techniques and best practice. It is a highly flexible course and can be tailored to include content and knowledge specific to destinations and businesses.

Following on from almost five successful years of delivering the ‘Welcome Afloat’ programme face to face, British Marine, together with Welcome to Excellence, have decided to offer an online version as well.

OBJECTIVES

To support member organisations in their endeavour to maintain the highest levels of customer care, service and quality.
To help the teams to attract and retain customers and understand customer needs and expectations.
To ensure that the organisations consistently offer exceptional levels of customer service, aiming to exceed expectations and gain repeat business/recommendations.
To equip teams with the skills to communicate and connect with customers and colleagues; including how to deal with challenges such as complaints.
To encourage people to act as ambassadors for their organisations, aiming to keep customers for life.

IS IT RIGHT FOR ME?

If you work in the Leisure Marine Tourism Sector in a customer facing role, this course is for you.

Contact: Kitty Judd +44 (0) 7923 250 650 / kjudd@britishmarine.co.uk